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Please take a moment to read our FAQ below, if you have any questions or need support with your order please let us know.

Shipping details

INSTANT DOWNLOADS: These are sent as digital files immediately, no physical product will be shipped.

PRINTED ITEMS: USPS priority mail and they generally take about 5-7 business days for you to receive once you have approved your proof.

Refunds, returns & exchanges

We don't accept returns, exchanges, or cancellations on instant downloads however please contact us if you have any problems with your order.

Additional information

• How do I access my INSTANT DOWNLOAD?

You will automatically be sent a link from Zibbet once your purchase has been confirmed.

*If you ordered an ADD-ON for your product such as printing or edits you will still receive an automatic link to the instant download, THIS IS NOT YOUR FINAL FILE. We will send you an edited file or proof within 3 business days to the email address associated with your purchase.

• How do I edit my file?

You will need a CURRENT version of Adobe reader to open, edit and save the file provided. You can download the most current version of Adobe Reader for free here:

MAC USERS: Do not use MAC preview to edit files. Please open all files directly through Adobe Reader.

Not all files provided are editable. Please read the individual item listing for details on what is included in your purchase.

• I've received my editable file and the font does not look like I expected, what do I do?

It is likely that your system is displaying a default font rather than the one embedded in the file and this is why it looks different than intended. In adobe reader go to Edit>Preferences>Page Display>Make sure “use local fonts” is checked under rendering.

• How do I print my invitations? What Type of Paper should I use?

You can print the files at home on your own printer or they can be printed at your favorite local office print store such as Office Depot, Staples or Kinkos. Most of our digital files come in PDF format which is commonly accepted at any print shop.

Most of our invitations (and other printables) are formatted two 5x7 cards per sheet (prints on 8.5x11" letter sized paper such as card stock or heavy paper). Simply print and trim with scissors or a paper cutter. White paper is recommended as other colors will change the appearance.

*If you prefer to have them printed on photo paper from a photo shop such as Walmart, Target, Walgreens, etc you will need a JPEG file which can be provided on request, convo us your inquiry.

• Do you offer printing?

We do offer professional invitation printing. Please purchase the invitation design as well as the printing add-on. In the printing add-on you can select the qty you need and the price will update accordingly.

• I've received my instant download but still need assistance. Do you offer support?

Yes! We are always here for you and happy to help. Our instant downloads are designed so that you can edit them yourself however sometimes we know you may need assistance customizing your text. If you provide us with your details we can add the text for you. With every purchase you are allotted up to 2 rounds of edits if needed. Additional editing is available at an extra charge from our custom listings

Shy Socialites

Our specialty is digital invitation templates and party decorations that can be printed by you at home or at your favorite local print shop. In addition to our DIY options we also offer full service professional printing for invitations and announcements that will leave a lasting impression.